Fundacion Adecco is working together with one of the biggest global company in the e-commerce sector with their De&I plan
Seller Support teams act as the primary interface between the company and the Sellers or Vendors. To expand the selection of products available to customers the company engages with Sellers/Vendors who offer their catalog of products on the company`s global eCommerce platforms. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Sellers`/Vendorsneeds, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
The Seller Support Associate is an advocate for the
perfect Seller/Vendor interaction. This is done by serving as the first
resolution point diagnosing technical, operational, system and process issues
and propose solutions that will remove barriers to enable resolutions for
Sellers/Vendors. As a subject matter expert in several platforms and
specialties, Associates will educate the Sellers/Vendors on processes, tools,
and standards in real-time. This role requires the ability to multi-task
utilizing a wide variety of software tools to navigate Seller/Vendor accounts,
research and review policies and communicate effective solutions.
Summary
of Responsibilities
- Demonstrates effective, clear and professional
written and oral communication.
- Provides prompt and efficient service to Vendors and
Merchants including the appropriate escalation of Vendorsissues.
- Maintains a positive and professional demeanor
always portraying the company in a positive light and effectively managing
sensitive issues.
- Demonstrates excellent time-management skills and
the ability to work independently while using departmental resources, policies
and procedures.
- Contributes to a positive team environment and
proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as
quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning
and data interpretation skills and identifies trends to appropriate channel
including improvement suggestions.
- Liaise with other departments such as Customer
Service, Merchant Investigations, or Payments teams as required to resolve
Vendors issues and questions.
¿Qué estamos buscando?
Requirements
- Must have a home work area that is free of distractions
- Must not be providing dependent care during hours of scheduled work
- Must have (or be able to obtain) high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start)
- Must have a separate means of communication in case of emergency and/or system issues (Example: personal cell phone or landline)
BASIC QUALIFICATIONS
Education: High School Qualification required as a minimum, 3rd level qualification preferred
Language - Native or fluent Spanish AND English
Technical (Computers & Internet) savvy is required
Data analysis skills and proficiency with Excel is required
Strong prioritization and time management skills, with a high degree of flexibility
Able to work within a cross-functional team
Demonstrates effective, clear and professional written and oral communication
Enthusiasm and strong self-motivation
PREFERRED QUALIFICATIONS
Experience within a customer service environment preferred. Desire to expand skills into new areas
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Strong prioritization and time management skills, with a high degree of flexibility
Ability to embrace constant change with flexibility and good grace
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Demonstrates effective communication, composure, and professional attitude
Personas con discapacidad: Será necesario disponer de un Certificado de Discapacidad oficial igual o superior al 33% emitido por el organismo público competente.
¿Qué ofrecemos?
Permanent role
Working from home job